CSS Corp | Technical Helpdesk Engineer – Hiring| Hyderabad

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CSS Corp | Technical Helpdesk Engineer – Hiring| Hyderabad |

Job Description

 
 

Greetings from CSS Corp!

Your profile has been screened for CSS Corp | Technical Helpdesk Engineer Position.

Grab the opportunity by taking the test in the link given.

Parameters : Fine for Kondapur- Hyderabad Location, Rotational Shifts, Holding Degree/Provisional in Hand, no standing arrears.

Levels of Interview : 1. Talview Test, 2. Telephonic interview 3. Video call interview

Kindly take the Talview Test in the link given below

https://pages.talview.com/csscorp/829/index.html?c=e6801c

CTC - 2 LPA + Shift Allowances

Project : Google, Hyderabad

Exp : 0 - 3 years

Kindly prepare on Following topics

• PING Command,
• DHCP,
• OSI LAYERS,
• HOW TO IDENTIFY IF a computer is in a network

JD:

• Excellent Written and Verbal Communication.
• Technical understanding of any OS - Windows, desktop, networking, mac, linux, chrome, android, ios.
• IT Support - hardware and software troubleshooting.
• Freshers_Trainee Engineers
• Providing on call, on video, on chat and on mail Support.

Principle duties and responsibilities

• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
• Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
• Uses troubleshooting techniques to identify network related issues
• Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
• Help employees with access & account issues based on defined/documented guidelines, policies and procedures
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently
• Complies with schedule adherence to ensure the overall service level targets are achieved
• Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

• Excellent communication skills
• Good customer service skills, multitasking and leadership skills
• Ability to adjust quickly to the changing priorities and make quick decisions with limited information
• 10th+12th +Graduation must

Role:Technical Support Engineer

Salary: 2,00,000 - 4,50,000 P.A.

Industry:Hardware & Networking

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