Customer Support Fresher's
- Should be flexible to work in any of the 24 x 7 shifts
- We are also a Microsoft Gold certified partner
Job description
We are delighted about the to inform about the Job for (Mandarin-Chinese & Japanese) Specialist with technical knowledge with TOP MNC for Long term Contract Customer Support
Kindly fill the details and share the resume and details ASAP.
Total Exp:
Relevant Exp:
Current Sal:
Expected Sal:
Notice period:
Personal laptop/Desktop :
Broadband at Home (Yes/No) :
Service provider name:
Greetings from Trigent Software Ltd.
A brief description about Trigent Software:
Trigent is a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). We are also a Microsoft Gold certified partner. You can visit http://www.trigent.com to know more about our company.
Offered candidates will be working on permanent payroll with Trigent Software Pvt Ltd and deployed to work at the client's location .
Designation:-IT Analyst
Job Description:
- Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
- Act as conference operator for high profile calls.
- First line trouble shooting if problems are reported using diagnostic techniques.
- Translate user requirements to system for event execution.
- Resolve booking issues and ensure latest information is made available for event setup.
- Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
- Supporting the client in the use of AV Systems.
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| Customer Support IT Analyst Jobs |
- Supporting Video Conferencing calls.
- Liaising with stakeholders to ensure successful execution of events
- Co ordinate preventative maintenance to AV equipment.
- Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
- Escalation when problems persist.
- Promote and adhere to the Companys policy and procedures.
- Running metric reports.
- Any other responsibilities as requested by the lead and / or any designated member from the team.
- Should be flexible to work in any of the 24 x 7 shifts.
NOTE: Interested candidates can share your profiles to anitha_m@trigent.com
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