Genpact Hiring For Customer Support Hyderabad

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Genpact Is Hiring For Customer Support Hyderabad

Job Description

Roles and Responsibilities

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Customer Service (Malayalam/Tamil)

Roles & Responsibilities:

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Location: Hafeezpet, Hyderabad (Candidate should be available at/or ready to relocate to Hyderabad Location immediately)

Additional count-ins :

• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required

Desired Candidate Profile

• Graduate (Any Discipline)
• Freshers are eligible
• Proficiency in spoken & written English and with neutral English accent along with fluency in Malayalam or Tamil is mandatory.
• Prior experience in a customer service role chat/email/voice (preferred).
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.

Shift Timings & Week offs : 24*7 Shifts and Rotational Week offs

*** Immediate Joiners Preferred.

Perks and Benefits : As per Organizational Standards.

Apply Now:https://www.naukri.com/job-listings-hiring-for-customer-support-voice-for-genpact-at-hyderabad-location-genpact-india-private-limited-hyderabad-secunderabad-thrissur-trichur-chennai-0-to-5-years-060721004780?src=jobsearchDesk&sid=16255765972299855&xp=19&px=1

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