MEGA VIRTUAL DRIVE OTC COLLECTIONS – VOICE SUPPORT 22ND JULY
Inviting applications for Order to Cash
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer.
Roles and Responsibilities
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
- Identify and resolve unidentified cash and lead end to end process of Cash applications.
- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Desired Candidate Profile
Minimum qualifications
- Graduate in Commerce (B. Com,BBA, BSC, BA)
- Fresher's are eligible
- Meaningful Experience
- Excellent English language skills (verbal and written)
Preferred qualifications
- Prior experience in Contact Center, Customer Service, Accounts Receivable/Order to Cash
Shifts: Flexible to work in any shifts
Note: Please carry soft copy of Aadhar card & pay slips if any.
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Mega Virtual drive for Collections - Voice support on 22nd July'21
Zoom ID: https://genpact.zoom.us/j/94843112804
Time: 11.30 AM to 12.30 PM
Locaton: Hyderabad
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