Genpact TECHNICAL SUPPORT SALES VOICE ON 17TH AUG
With a start up spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brand sand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of PA, Customer Service
Mega Virtual Walk-in Drive for Technical Support Voice Process from 17th Aug
Timing: 11.00AM to 2.00 PM
Job Location: Hyderabad
Are you the one we are looking for? Apply Now!
Responsibilities
- Address all end-user queries as per the process and policies defined in the workflow
- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
- Analyse, Improvise, Adapt and Deliver with accuracy, dedication and consistency
- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
- Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you
Minimum qualifications
- Any Graduate
- Freshers are eligible (0-3 Years)
- Excellent Communication Skills (verbal and written)
- Hindi is mandatory
- Good Technical Knowledge with Sales ability
Preferred qualifications
- Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
- Customer Service background will be an added value
- Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability
- Must be willing to work in a 24/7 environment
Zoom ID: https://genpact.zoom.us/my/9189905742
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