Tech Mahindra Hiring For Voice Process Graduates Freshers
Job description
Job description
- Handle queries from business customers with the best use of customer service skills
- Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
- Escalate or communicate to other teams if it is required to solve the issue
- Connect with customers at a professional level and build rapport with them
- Undergo the required training once on boarded and during the course of the job and apply it where its required to process transactions
Required Candidate profile-
Graduate with Excellent spoken and written English
Handling customers over Calls (Voice Process)
5 days working & 2 days rotational off, Work from Office (Hyderabad).
US Shifts- 24*7 rotational shifts
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