HCL is Hiring!!! Freshers
Job description
Job description - Analyst PDS
Profile: Technical troubleshooting
Responsibilities:
- Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
- Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
- Validate Cases categorization, Workflow Adherence
Skill requirement
Technical :
- Basic understanding of HTML, Javascript & CSS
- Knowledge of Technical Troubleshoot
- Strong analytical skills
Communication
- Proficient in English writing and speaking skills
Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
CONTACT DETAILS
RECRUITER:- SUYASH TRRIPATI, ASSOCIATE EXECUTIVE, HR - HCL Technologies.
Contact Details- 09311297658
1 Comments
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