Chat process jobs in hyderabad for freshers
Dear Candidates,
Greetings from Movate Technologies!!!
We are hiring for Freshers Email and chat process
Location- Hyderabad
Mode of Work- WFO
Shift- Rotational
Job description
Roles and Responsibilities
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| Email and chat process jobs for freshers |
- Responsible for providing phone , chat, email and video-call based technical assistance
- Provides L1 & L2 remote support
- Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
- Chat process jobs in hyderabad for freshers
Principle duties and responsibilities
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Required Candidate profile
Required Candidate profile
- Working knowledge of Windows OS and basic knowledge on Linux OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
- operating systems (Linux, Mac and Windows desktop environments, etc
Please be noted that Immediate joiners are preferred
Degree is Mandatory
If you are interested please share your resume to Krithiga.meenakshisundaram@movate.com to schedule interview for this week
Thanks & Regards,
Krithiga
TA Team
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