HCLTech | Walk-In Drive | Freshers | 23rd & 24th November | Hyderabad
Job description
HCLTech | Walk-In Drive | Freshers | 23rd & 24th November | Hyderabad
Please carry:
- 1 Updated Resume
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
Customer Service Desk Representative
Designation: Process Associate
Eligibility: Freshers (B.Tech, BCA, MCA, M.Tech not eligible)
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| HCL Tech Mega walkins for freshers |
Perks & Benefits:
- Shift Timings: Rotational Shifts
- Working Days: 5 Days (Work from Office)
- Week Offs: Saturday & Sunday Fixed Off
- Cab Facility: Both Sides
- Employment Type: Full-Time
Job Profile
- Handle customer service desk operations in a technical program.
- Troubleshoot with a web development background (preferred).
- Provide support for Ads, including campaign management and optimization.
Responsibilities
- Respond to customer support queries via chat, email & call, ensuring adherence to training standards, frameworks, and policies.
- Diagnose and resolve customer issues.
- Create and optimize Ads accounts at scale.
- Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
- Manage tasks through ticketing systems and prioritize client requests to meet SLAs.
Required Technical Skills
- Basic understanding of HTML, JavaScript, and CSS.
- Familiarity with web concepts and development technologies.
Communication & Customer Service Skills
- Excellent written and verbal communication skills.
- Display empathy, ownership, and sincerity in addressing customer requirements.
Dates: 23rd & 24th Nov
Timing: 10:00 AM - 5:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad
Contact Persons: Shikha Tanwar: (7678561318) (Call/WhatsApp) / Ashish Durgapal
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