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Royal Enfield Sales Consultant Job over Telangana and Andhrapradesh
Job Description
Roles and Responsibilities
- Brand Related Communication
- Communicate all brand related stories to customers as and where need arises
- Engage prospects in discussion and activities on Royal Enfield bikes
- Vehicle Sales
- Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
- Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike
- Check for finance requirements, cross selling opportunities for apparel and accessories
- Ensure achievement of monthly sales targets
- Assist the CRE sales in carrying out lost case analysis
- Post Booking Process
- Confirm vehicle receipt in the system post PDI from PDI executive
- Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
- Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
- Finalize delivery date with customer
- Confirm with customer insurance requirements and process insurance
- Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales
- Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time
- Log in the vehicle finance cases with the required documents
- Track the status of vehicle finance and update the same to the customer
- Receive confirmation of full payment (or DO) from the vehicle financer / customer
- Delivery
- Plan delivery schedule based on bookings and stock availability
- Liaison with the RE logistics team to ensure stock availability before delivery
- Finalize the date and time for delivery and coordinate with customer
- Mobilize the RTO/Insurance and Finance team on receiving booking
- Follow up with customer for all transaction related documentation
- Follow up of vehicle status with customer and inform in case of any delay
- Accessories Sales
- Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product
- Ensure achievement of monthly Accessories target
- Customer Satisfaction
- Own the customer satisfaction scores for the sales process
- Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.
Desired Candidate Profile
Graduation with Good Communication Skills.
Perks and Benefits
Open (As per Industry Norms)
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