Lenskart is hiring Optometrist For Hyderabad

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Lenskart is hiring Optometrist For Hyderabad

Job Highlights

• The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable
• Minimum qualification: Diploma in Optometry

Job description

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Job Location: Hyderabad

Activities expected to be performed by a Lenskart Cluster Optometrist

Eye Test Conversion

• To ensure that Home Try On Optometrist are Offering Eye Test to all eligible customers
• To monitor if Optometrists are performing 12 steps of eye examination during eye test
• Lead by example to have satisfied eye examination in stipulated time
• Train staffs on how to be confident to approach customers for an eye test
• To train and observe product recommendation process by staffs to drive and improve conversion
• To monitor and train correct methods of professional handover customer to Sales executive or Store manager

Customer Obsession

• To ensure optometrist have customers trust by highlighting Optometry profession
• To train and monitor, In-Clinic professional communication during eye examination
• To ensure optometrists are enthusiastically dispensing / troubleshooting every customer
• To track NPS comments on eye test and take appropriate action for poor NPS contributors

Consultative Sales Focus

• To analyse the data and work for improving critical areas
• To support pitching of high value product through regular training
• To train on right practices with help of dispensing tools such as Progressive design chart
• Special emphasis on Lifestyle & Need based dispensing through structured training

Optometry& Dispensing Returns

• To identify and improve through visits and training for store staffs with high return projection
• To provide specialized training on troubleshooting to store staffs
• Training Optometrist on Counselling skills as per situation
• Eg: Handling customers who comes with external prescription

Contact Lens Focus

• To assist organization’s goal by promoting Aqualens brand
• To execute improvement plan in potential stores by identifying & training
• To contribute in future CL projects to make it successful
• To complete hands on training in all trial allocated stores

Process compliance

• Ensure HTO team is filling the Customer data before eye test and informed about the expected time in advance
• Monitor the process of record power done by the store staffs
• Monitor the New Qulaity Check process being followed by Optometrists for eyewear and contact lens
• Ensure all QC rejected returns are entered in Wooqer and POS with valid reasons

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

Interested candidates can apply or s end CV's to pramod.singh@lenskart.in or

Contact Person: Pramod SIngh

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