Dell Technical Customer Support Jobs Fresher
Job description
Roles and Responsibilities
Role: Technical Support Engineer (L1) - Domestic Voice (English/Hindi)
Experience: 0-2 Years
Shift Time: 9am 6pm ( Madhapur location )
Salary Range: 1.92 LPA 2.45 LPA
Description: To provide end to end technical support for Indian Customers through calls.
- Knowledge of OS (XP, Win 8, Win 10) & Standard Application
- Knowledge of hardware troubleshooting, installation, configuration.
- Knowledge of desktop operating systems and Microsoft office products (MS office 2007, 2010, 2013).
- Basic Networking knowledge.
- Address user tickets regarding hardware, software and networking.
- Properly escalate and follow up unresolved issues to appropriate internal teams.
- Ensure all issues are properly logged.
Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.
Skills Required:
- Good Written and Verbal Communication.
- Must be fluent in Hindi (Spoken).
- The ability to think logically.
- Good typing skills.
- Should be able to understand and analyze the issues stated by the customers.
Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.
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