MEGA WALKIN DRIVE – HCL FRESHER/EXPERIENCED – ENGINEER PRODUCT SUPPORT

 

Greetings from HCL Technologies DPO! Currently we have an urgent requirement for Freshers / Experienced Candidates from Engineering background for Analyst / Engineer Product Support role at Hyderabad Location.

Job Description:-

1. Product / Technical support with knowledge of HTML, Java script and CSS.
2. Investigate and troubleshoot issues related to end-to-end usage of advertisement operations tool.
3. Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR.
4. Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.
5. Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.

1. Work along with publishers on accounts to enable features and to resolve UI related issues.
2. Able to work independently and efficiently to meet defined SLA.
3. To consistently meet or exceed all agreed quality parameters as defined for the process.
4. Maintain high customer satisfaction.
5. Help with research and troubleshooting of tough tickets.
6. Knowledge Gap Reduction.
7. Process improvement & Escalations management.
8. Product support/Application Support experience.
9. Troubleshooting the issues related to ad servicing.

Desired Candidate Profile :

• Freshers with knowledge in HTML / CSS are eligible.
• Experinced candidates - 1 - 4 years of experience in google adwords(Digital marketing), with basic knowledge in HTML / CSS.
• Immediate Joiners are only eligible.
• Excellent English communication skills, both written and verbal.
• Ability to work with individuals, companies and large clients.
• Ability to work on complex troubleshooting scenarios under stringent deadlines.
• Must be willing to work in Night Shift.
• Candidate must have completed degree(No backlogs) / Diploma candidates are not eligible.

PACKAGE DETAILS : 2,75,000 - 4,80,000LPA {T&C APPLIED}

Interested candidates can walkin to the below mentioned location on the mentioned date and time by following the rules hereunder.

1) Must carry this walkin posting along, else will not be permitted inside.

2) Must be vaccinated(please carry the vaccination proofs along).

3)Please wear mask and maintain social distancing inside the premises.

4)Mention Yugapriya HR as reference on top of your resume.

Walkin Location :HCL Technologies Ltd.

H01B, HITEC CITY-2,Survey No. 30,34,35 & 38.

Phoenix Infocity Pvt. Ltd.Madhapur,

Hyderabad-500081, Telangana. (India)

Walkin Date & Time : 4/DEC/2021 BTW 10:00 AM - 5:00 PM & 5/DEC/2021 BTW 9:00 AM - 2:30 PM

Contact - Priya HR (9042879854)

Thanks & Regards,

Priya

HCL - HR Team

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