Genpact HIRING FRESHERS FOR CUSTOMER SERVICE – VOICE /NON VOICE PROCESS
Job Description
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting Applications for Freshers for the role of Process Associate Customer Service -Voice/ Non Voice
Job Location: Hyderabad
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required
Qualifications we seek in you
Minimum qualifications:
• Graduate (Any Discipline)
• Freshers are eligible
• Fluent in English
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analysing / understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any shifts (24*7)
Note: Please carry the soft copy of Aadhar card and Pay slips if any.
Mega Virtual Drive for the role of Customer Service - Voice Process on 09- September-2022
Zoom ID- https://genpact.zoom.us/j/3239956769
Time- 12:30 PM to 2.30PM
Job Location: Hyderabad (Work from Office)
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