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Job Opening: Analyst - Non-Voice (Work From Home) at Teleperformance

We are excited to announce openings for Analyst - Non-Voice positions in Hyderabad, offering work from home opportunities. Join our virtual interview session to explore this opportunity and become part of a dynamic team at Teleperformance.

Job Description

Teleperformance is hiring freshers for the role of Analyst - Non-Voice. If you are a problem solver with great communication skills, this is the perfect opportunity for you!

Key Responsibilities

  • Client Interaction: Attend and resolve client issues via calls, chat, and email.
  • Ticketing Tools: Utilize ticketing systems to log and track customer queries and issues.
  • Problem Resolution: Use your problem-solving skills to effectively resolve customer concerns and deliver high-quality service.
  • Technical Proficiency: Work with productivity tools like Microsoft Office to perform tasks efficiently.
  • Work Environment: Work from Home role with flexible shifts, available in a 24/7 environment.
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Desired Skills and Qualifications

  • Excellent Communication Skills: Strong ability to communicate and resolve customer issues through various channels.
  • Analytical Thinking: Ability to quickly analyze and resolve problems independently and thoroughly.
  • Flexible to Work in Shifts: Must be willing to work on a 24/7 schedule.
  • Full-time Education: Candidate should have completed 15 years of formal education (any graduate).

Technical Requirements

Applicants must have access to their own Desktop or Laptop with the following specifications:

  • 4GB RAM or higher
  • Functional Camera
  • Internet Connection: A stable broadband connection of at least 20 Mbps (mobile hotspots are not allowed)
  • USB Headset: Compatible for clear communication during calls and virtual meetings

Interview Process

Virtual Interview Rounds

  1. HR Round (Virtual)
    Join the Microsoft Teams meeting at the time mentioned below.

  2. Mettl Assessment

  3. Operations Round

Interview Details

  • Date: 05/12/24 - 12/12/24
  • Time: 11:00 AM to 4:00 PM
  • Platform: Microsoft Teams
    Meeting ID: 410 463 002 890
    Passcode: PrXivu

Important Instructions

  • Ensure you join the meeting with your laptop and Aadhar for identity verification.
  • When communicating with the HR team, kindly mention the HR Reference as Joseph, Rakshanda, or Komali.

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