Amazon is hiring for Digital Devices & Alexa Support @Hyd,Pune&Del

 Amazon is hiring for Digital Devices & Alexa Support @Hyd,Pune&Del

Job Description

Greetings from Amazon!!!

We are Hiring for hiring For Digital Devices & Alexa Support @Hyd,Pune&Del

Salary- 3,20,000 to 3,80,000 LPA

Additional Benefits

• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
• Night Shift Allowance INR 150/Night
• Overtime Allowance as per company policy
• Internet Reimbursement Up to INR 1,250 Per month on submission of bills
• Desktop Provided by Amazon for Work
• Five days working
• Night Shifts
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme

Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Excellent English communication is mandatory.

Eligibility Criteria: Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skill.

Knowledge & Skills Required

Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Excellent Communication and typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

If interested, kindly share your details on the following link:

https://amazon1.qualtrics.com/jfe/form/SV_3t3WeGsrW20VYCq

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