International Customer Support (Voice & SemiVoice Process)

 

Job Description: International Customer Support (Voice & SemiVoice Process)

Join a top multinational company as an International Customer Support Representative in the Voice & SemiVoice Process. This role offers an exciting opportunity to work with international clients, providing exceptional service and resolving customer queries efficiently.

Position Overview

• Position: International Customer Support (Voice & SemiVoice)
• Location: Work from Office
• Company: Top Multinational Company
• Employment Type: Full-Time
• Experience Level: Freshers and Experienced Candidates
• Education: Graduate or Undergraduate

Salary and Benefits

• Salary: Up to ₹4 Lakh per annum (depending on experience and skills)
• Incentives: Performance-based incentives to reward your hard work
• Benefits:
  • Two-way cab facility for hassle-free commute
  • Growth opportunities within the company

Key Responsibilities

1. Handle Customer Queries and Complaints (Voice & SemiVoice)

• Customer Support: Assist customers with their queries via voice and semi-voice channels.
• Issue Resolution: Address complaints, resolve issues, and provide effective solutions while maintaining a professional and friendly tone.

2. Deliver Exceptional Service to International Clients

• Global Clientele: Work with international clients, ensuring customer satisfaction and service excellence.
• Maintain Quality: Deliver top-notch customer service while adhering to company standards and protocols.

3. Maintain Accurate Customer Records

• Documentation: Keep detailed records of customer interactions, including issues raised and solutions provided.
• Follow-Up: Ensure follow-up with clients as needed to guarantee resolution of any open issues.

4. Collaborate with Internal Teams to Enhance Customer Satisfaction

• Teamwork: Work closely with internal departments to resolve issues and improve customer service processes.
• Continuous Improvement: Actively contribute to enhancing the customer experience by identifying areas for process improvement.

Qualifications and Skills Required

1. Educational Requirements

• Graduate or Undergraduate: Candidates from any stream are welcome to apply.

2. Experience Requirements

• Freshers and Experienced Candidates: Open to both fresh graduates and candidates with experience in customer service or related roles.

3. Key Skills

• Excellent Communication: Strong verbal and written English communication skills.
• Problem-Solving: Ability to handle challenging customer situations and offer effective solutions.
• Customer Service Focus: Exceptional listening skills and empathy, ensuring a positive customer experience.
• Multitasking: Capable of managing multiple tasks and handling various customer issues simultaneously.
• Technical Skills: Basic computer skills and good typing speed.

Shifts and Working Hours    

• Rotational Shifts: Willingness to work in rotational shifts, including night shifts.

Perks and Benefits

• Two-Way Cab Facility: Convenient transport options to and from the office.
• Performance-Based Incentives: Attractive rewards for outstanding performance.
• Career Growth: Opportunities for career advancement within the company.
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ime and Venue

28 November - 7th December , 10.30 AM - 3.00 PM

203, Manjeera Majestic Commercial, Jntu-Hitech City Rd, Kphb, Hyderabad-500072 (View on map)

Contact - Maha Lakshmi ( 7799800013 )