Job Description: International Voice Process - Sutherland Hiring Freshers & Experienced Candidates
Join Sutherland's International Voice Process - Immediate Openings!
Hiring Now for International Voice and Non-Voice Process Roles!
At Sutherland, we are looking for passionate individuals to join our International Voice Process. Whether you are a fresher or an experienced candidate, we have opportunities available for you! Join our dynamic team and contribute to our customer service excellence.
Role & Responsibilities: International Voice Process
What Does the International Voice Process Job Involve?
As an International Voice & Non-Voice Process Executive, you will be responsible for handling customer calls and chats from various international locations, particularly the U.S. and Dubai. This role involves providing product/service support or technical assistance to customers who call in with issues or inquiries.
Key duties include:
- Handling inbound and outbound calls
- Managing customer queries and providing solutions
- Providing support for technical or product-related issues
- Working with international clients to resolve customer issues
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Preferred Candidate Profile: Who We’re Looking For
Ideal Candidate for International Voice Process
We are looking for individuals who meet the following criteria:
- Fluency in English: Excellent communication skills are a must
- Freshers & Experienced Candidates: Open to both entry-level and experienced applicants
- Educational Qualifications: Open to both Undergraduates and Graduates
- Shift Requirements: Available to work in 24/7 rotational shifts with week offs (5 days a week)
- Immediate Joiners Only: Looking for candidates who can join immediately
Key Requirements:
- Assessment Process: ROI - JAM, Assessment, and Operations Rounds
- Shift Details: 24/7 availability with rotational shifts and week-offs
- Cab Facility: Two-way cab service available for night shifts within a 25km radius of the office
- Work Location: Office-based job (work-from-office only)
- Strict Eligibility: No virtual interviews or out-of-station candidates
Note: Pursuing education candidates are not eligible.
Perks & Benefits: Why Join Us?
At Sutherland, you will not just gain a job – you’ll develop valuable skills and a deeper understanding of customer service. Here are some key benefits you can expect:
- Emotional Intelligence Development: Improve your interpersonal and communication skills
- Product Knowledge: Gain deep insights into products and services
- Transferable Skills: Build essential skills for future career growth
- Problem-Solving Skills: Learn effective ways to resolve issues
- Career Development: Opportunity to take on side projects and grow within the company
Interview Rounds: What to Expect
The selection process includes the following rounds:
- HR Interview: Basic introduction and communication evaluation
- Assessment Round: Evaluation of skills and aptitude
- Operations Round: Final evaluation to determine suitability for the role
Note: No virtual interviews and only immediate joiners will be considered.
Walk-in Interview Details: How to Apply
Interested candidates can walk in for an interview. Make sure to:
Visit the following address: Sutherland
7th Floor, Divya Sree Building,
Lanco Hills Technology Park,
Lanco Hills Private Road, Hyderabad, Telangana - 500089
Google Maps LinkCarry two copies of your resume and a xerox of your Aadhar card.
Mention "HR Mahalakshmi" on top of your resume.
Call ahead to schedule an interview before you come.
Contact Information:
- HR Name: Mahalakshmi
- Phone Number: 9705208646
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